Privacy Policy
Last updated: 25/04/2026
Two Penny Coffee (“Two Penny Coffee”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, share, and protect personal information when you visit our website twopennycoffee.com (the “Site”), make a purchase from us online or in one of our cafés, subscribe to our coffee subscription, sign up to our loyalty program, or use our mobile app.
This Privacy Policy is governed by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Site, our app, or providing your personal information to us, you agree to the practices described in this policy.
Personal information we collect
We collect personal information about you when you interact with us. The types of information we collect depend on how you interact with us and may include:
Information you provide to us
- Identity and contact information — name, email address, phone number, and date of birth (where provided).
- Order and delivery information — billing address, shipping address, and details of products you purchase.
- Payment information — credit or debit card details and other payment information. Payment details are processed by our third-party payment providers and we do not store full card numbers.
- Subscription information — your coffee preferences, frequency, grind type, and delivery instructions.
- Loyalty program and account information — username, password, purchase history, points balance, and rewards activity.
- Marketing preferences — your preferences for receiving marketing communications by email or SMS.
- Communications — information you provide when you contact us, leave a review, enter a competition, or participate in a survey.
Information automatically collected
When you visit the Site or use our mobile app, we automatically collect certain information about your device and your interactions, which we refer to as “Device Information”. This includes:
- Device details such as your IP address, browser type and version, operating system, device identifiers, time zone, and certain cookies installed on your device.
- Usage information including the pages or screens you view, the products you look at, search terms, referring website, and the date and time of your visit.
- Location information (where you have permitted location services on your device).
We collect Device Information using cookies, log files, and web beacons / tags / pixels. For more information about cookies and how to disable them, visit www.allaboutcookies.org.
How we use your personal information
We use your personal information for purposes connected with operating our business and providing our products and services to you, including to:
- Process and fulfil orders placed through the Site or in our cafés, including processing payments, arranging shipping, and providing invoices and order confirmations.
- Manage and operate your coffee subscription, including processing recurring orders and payments.
- Operate and administer our loyalty program (including managing points, rewards, and tier status) and our mobile app.
- Communicate with you about your orders, subscription, account, or app.
- Send you marketing and promotional communications by email or SMS where you have opted in to receive them, including new product announcements, offers, recipes, and brewing tips.
- Personalise your experience on our Site, in our app, and in our communications.
- Screen orders for potential fraud or risk.
- Respond to your enquiries, feedback, and complaints.
- Improve and optimise our Site, app, products, and services, including by analysing how customers browse and interact with us, and assessing the success of our marketing and advertising campaigns.
- Comply with our legal and regulatory obligations.
How we share your personal information
We share your personal information with trusted third parties who help us operate our business and provide our products and services to you. We do not sell your personal information.
The categories of third parties we share personal information with include:
- WooCommerce — the e-commerce platform that powers our online store. Read more in their privacy policy.
- Klaviyo — our email and SMS marketing platform. Read more in their privacy policy.
- Marsello — our loyalty program provider. Marsello processes information about your purchases, points, and rewards activity. Read more in their privacy policy.
- Bopple — the platform that powers our mobile app and supports our loyalty program. Bopple processes information about your orders placed through the app, your account details, and your loyalty activity. Read more in their privacy policy.
- Payment processors — to securely process payments made through the Site, our app, or in-store.
- Shipping and delivery providers — to fulfil and deliver your online orders.
- Analytics providers — such as Google Analytics, to help us understand how customers use our Site and app. You can opt out of Google Analytics here.
- Professional advisers — including accountants, auditors, and lawyers, where reasonably necessary.
- Government, regulatory, and law enforcement bodies — where required by law or to protect our rights.
Some of these service providers may store or process your personal information overseas, including in countries such as the United States, Canada, New Zealand, and the United Kingdom. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.
Marketing communications
With your consent, we will send you marketing communications by email and SMS through Klaviyo, including information about new releases, promotions, events, and updates from Two Penny Coffee.
You can opt out of marketing communications at any time by:
- Clicking the “unsubscribe” link in any marketing email
- Replying STOP to a marketing SMS
- Contacting us using the details below
Even if you opt out of marketing communications, we may still send you transactional messages relating to your orders, subscription, or account.
Loyalty program and mobile app
If you participate in our loyalty program or use our mobile app, we (and our providers Marsello and Bopple) collect information about your purchases, points balance, rewards earned and redeemed, and how you use the app. This information is used to operate the loyalty program, personalise your experience, and send you relevant offers.
You can choose to leave the loyalty program or stop using the app at any time by contacting us.
Cookies and online tracking
Our Site uses cookies and similar tracking technologies for essential site functionality, analytics, personalisation, and marketing. Most browsers allow you to control cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.
We do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Targeted advertising
We may use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you, including through platforms such as Meta (Facebook and Instagram) and Google.
You can opt out of targeted advertising through the following links:
- Facebook: facebook.com/settings/?tab=ads
- Google: google.com/settings/ads/anonymous
You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.
Data security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include secure servers, restricted access controls, and encryption where appropriate.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data retention
We retain your personal information for as long as necessary to provide our products and services, comply with our legal obligations, resolve disputes, and enforce our agreements.
When you place an order, we will keep your order information for our records unless and until you ask us to delete it.
Your rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you.
- Request that we correct personal information that is inaccurate, out of date, incomplete, or misleading.
- Request that we delete your personal information, subject to legal exceptions.
- Withdraw your consent to receive marketing communications.
- Make a complaint about how we have handled your personal information.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.
If you are not satisfied with our response to a privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by phone on 1300 363 992.
Children’s privacy
Our Site, app, and services are not directed at children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The most current version will always be posted on our Site, with the “Last updated” date at the top of the page.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
Two Penny Coffee
115 Pitt Street, SYDNEY NSW 2000
Email: hello@twopennycoffee.com
Website: twopennycoffee.com
Privacy Policy
Last updated: 25/04/2026
Two Penny Coffee (“Two Penny Coffee”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, share, and protect personal information when you visit our website twopennycoffee.com (the “Site”), make a purchase from us online or in one of our cafés, subscribe to our coffee subscription, sign up to our loyalty program, or use our mobile app.
This Privacy Policy is governed by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Site, our app, or providing your personal information to us, you agree to the practices described in this policy.
Personal information we collect
We collect personal information about you when you interact with us. The types of information we collect depend on how you interact with us and may include:
Information you provide to us
- Identity and contact information — name, email address, phone number, and date of birth (where provided).
- Order and delivery information — billing address, shipping address, and details of products you purchase.
- Payment information — credit or debit card details and other payment information. Payment details are processed by our third-party payment providers and we do not store full card numbers.
- Subscription information — your coffee preferences, frequency, grind type, and delivery instructions.
- Loyalty program and account information — username, password, purchase history, points balance, and rewards activity.
- Marketing preferences — your preferences for receiving marketing communications by email or SMS.
- Communications — information you provide when you contact us, leave a review, enter a competition, or participate in a survey.
Information automatically collected
When you visit the Site or use our mobile app, we automatically collect certain information about your device and your interactions, which we refer to as “Device Information”. This includes:
- Device details such as your IP address, browser type and version, operating system, device identifiers, time zone, and certain cookies installed on your device.
- Usage information including the pages or screens you view, the products you look at, search terms, referring website, and the date and time of your visit.
- Location information (where you have permitted location services on your device).
We collect Device Information using cookies, log files, and web beacons / tags / pixels. For more information about cookies and how to disable them, visit www.allaboutcookies.org.
How we use your personal information
We use your personal information for purposes connected with operating our business and providing our products and services to you, including to:
- Process and fulfil orders placed through the Site or in our cafés, including processing payments, arranging shipping, and providing invoices and order confirmations.
- Manage and operate your coffee subscription, including processing recurring orders and payments.
- Operate and administer our loyalty program (including managing points, rewards, and tier status) and our mobile app.
- Communicate with you about your orders, subscription, account, or app.
- Send you marketing and promotional communications by email or SMS where you have opted in to receive them, including new product announcements, offers, recipes, and brewing tips.
- Personalise your experience on our Site, in our app, and in our communications.
- Screen orders for potential fraud or risk.
- Respond to your enquiries, feedback, and complaints.
- Improve and optimise our Site, app, products, and services, including by analysing how customers browse and interact with us, and assessing the success of our marketing and advertising campaigns.
- Comply with our legal and regulatory obligations.
How we share your personal information
We share your personal information with trusted third parties who help us operate our business and provide our products and services to you. We do not sell your personal information.
The categories of third parties we share personal information with include:
- WooCommerce — the e-commerce platform that powers our online store. Read more in their privacy policy.
- Klaviyo — our email and SMS marketing platform. Read more in their privacy policy.
- Marsello — our loyalty program provider. Marsello processes information about your purchases, points, and rewards activity. Read more in their privacy policy.
- Bopple — the platform that powers our mobile app and supports our loyalty program. Bopple processes information about your orders placed through the app, your account details, and your loyalty activity. Read more in their privacy policy.
- Payment processors — to securely process payments made through the Site, our app, or in-store.
- Shipping and delivery providers — to fulfil and deliver your online orders.
- Analytics providers — such as Google Analytics, to help us understand how customers use our Site and app. You can opt out of Google Analytics here.
- Professional advisers — including accountants, auditors, and lawyers, where reasonably necessary.
- Government, regulatory, and law enforcement bodies — where required by law or to protect our rights.
Some of these service providers may store or process your personal information overseas, including in countries such as the United States, Canada, New Zealand, and the United Kingdom. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.
Marketing communications
With your consent, we will send you marketing communications by email and SMS through Klaviyo, including information about new releases, promotions, events, and updates from Two Penny Coffee.
You can opt out of marketing communications at any time by:
- Clicking the “unsubscribe” link in any marketing email
- Replying STOP to a marketing SMS
- Contacting us using the details below
Even if you opt out of marketing communications, we may still send you transactional messages relating to your orders, subscription, or account.
Loyalty program and mobile app
If you participate in our loyalty program or use our mobile app, we (and our providers Marsello and Bopple) collect information about your purchases, points balance, rewards earned and redeemed, and how you use the app. This information is used to operate the loyalty program, personalise your experience, and send you relevant offers.
You can choose to leave the loyalty program or stop using the app at any time by contacting us.
Cookies and online tracking
Our Site uses cookies and similar tracking technologies for essential site functionality, analytics, personalisation, and marketing. Most browsers allow you to control cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.
We do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Targeted advertising
We may use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you, including through platforms such as Meta (Facebook and Instagram) and Google.
You can opt out of targeted advertising through the following links:
- Facebook: facebook.com/settings/?tab=ads
- Google: google.com/settings/ads/anonymous
You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.
Data security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include secure servers, restricted access controls, and encryption where appropriate.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data retention
We retain your personal information for as long as necessary to provide our products and services, comply with our legal obligations, resolve disputes, and enforce our agreements.
When you place an order, we will keep your order information for our records unless and until you ask us to delete it.
Your rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you.
- Request that we correct personal information that is inaccurate, out of date, incomplete, or misleading.
- Request that we delete your personal information, subject to legal exceptions.
- Withdraw your consent to receive marketing communications.
- Make a complaint about how we have handled your personal information.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.
If you are not satisfied with our response to a privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by phone on 1300 363 992.
Children’s privacy
Our Site, app, and services are not directed at children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The most current version will always be posted on our Site, with the “Last updated” date at the top of the page.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
Two Penny Coffee
115 Pitt Street, SYDNEY NSW 2000
Email: hello@twopennycoffee.com
Website: twopennycoffee.com